806 rma sales
ZT TERMS OF SALES & WARRANTY/RMA RETURN POLICY
RMA Form
(A) PAYMENT
Terms are cash or account sales. Unless otherwise indicated in writing, invoice becomes past due the day after the terms stated on the invoice and a FINANCE CHARGE will be due on the balance at the rate of 1-1/2% per month which is an ANNUAL PERCENTAGE RATE of 18% unless the prime rate exceeds 18% per annum, at which time the prime rate will be the finance charge. Customer agrees to pay such attorney's fees and costs as are actually incurred for the collection of this amount whether or not suit is instituted.
(B) GENERAL RMA TERM AND CONDITIONS
ZT Group offers 30days (CPU, DRAM, MEMORY) to 12 months limited warranty for component purchases and 3-year limited warranty for systems from the date stated on the original invoice. The warranty will not apply to those products are damaged due to misuse, abuse negligence or modification by any party other than ZT Group. This warranty is non-transferable.
(C) DOA RETURN POLICY
Products found to be defective and are returned within 15 days of original invoice will be considered DOA, and are subject to exchange or replacement within two weeks of return receipt. Return Merchandise Authorization (RMA) is required for all returns. Our certified Technicians will test all DOA returns. If they are found to be non-defective, we will return them to customer.
(D) Credit Policy
All returns and credits are subject to final approval, and upon meeting the following criteria:
RMA number must be obtained prior to return
Merchandise must be returned within 30 days of original invoice, unless otherwise noted.
Restocking fees for non-defective returns may be assessed. No cash refunds.
(E) Return Merchandise Policy
Cross shipments are not available. All returns require prior authorization and RMA number.
All returns without authorization numbers will be refused.
RMA requests may be submitted online or via fax.
RMA forms must be filled out completely; including invoice numbers, serial numbers (where applicable), and customer information.
Once verified, RMA numbers will be issued via fax or email.
Items must be returned in the original box with all materials and documentation.
A copy of the invoice and problem description should be included to facilitate processing.
RMA numbers are valid for 30 days from the date of issue.
 
ZT Agreement of sale RMA
AGREEMENT OF SALE AND WARRANTY PROVISIONS
This Agreement contains the terms and conditions that apply to the purchase of merchandize and services offered on system(s) configured and sold by ZT Group and describes your rights and obligations.
The use of this site is governed by this agreement and by using this website you indicate that you are in agreement with and intended to be bound by the Terms and Conditions set forth herein.
ZT Group will make every effort to be accurate however, errors do occur.
ZT Group is not liable for inaccurate, incomplete or unreliable information that may appear on the website. Advertisement may contain errors and omissions of product description, pictorial representation, pricing and availability. These will be corrected as soon as it comes to ZT Group's notice without compensation and prior notice.
ZT Group reserves the right to cancel any order in event of an error or omission in the description or pricing information or pictorial representation, without compensation or prior notice.
This Agreement supercedes any undertaking verbal, written or otherwise between ZT Group's representative and any customer or prospective customer.
PAYMENT
We accept Credit Card, Money Order and Cashier's Check
Money Order and Cashier's Check must be cleared before the sytem is shipped.
Orders paid for with Money Order or Cashier's Check are usually kept open for five working days.
We do not accept personal checks
We do not accept international credit cards.
Credit card information must be verifiable with the issuing bank.
If the billing and shipping address are different, the Credit/Debit card issuing bank must be notified and asked to make a notation on the account of the intended ship to address.
Any delay in verifying your information will result in delay in processing your order.
Shipping to the billing address will reduce this type of delay.
SHIPPING
Shipping charges whether initial or subsequent are NOT REFUNDABLE.
We do not ship to any P.O Boxes, APO/AFO and outside of the continental United States, Alaska, and Hawaii or third party address.
The shipping and billing address must be the same. If not, the purchaser must inform the credit/debit card issuing company instructing that a notation be made of the different 'ship to' address on the account prior to placing the order.
ZT Group will not be responsible or liable for the loss of or damage to any package(s) left at the Purchaser's premises by the carrier.
The purchaser is responsible for paying any freight charges incurred by refused shipment(s), unclaimed goods and undeliverable packages.
ZT Group will make every effort to deliver on time. However, we shall not be held liable or responsible for delay or lost shipments.
Systems are usually shipped within five business days.
If component forming part of a system configuration is out of stock, discontinued or otherwise become unavailable, the purchaser will be informed, in a timely manner, of any intended substitution. A response to the notification is required within forty eight hours failure to which the order will be automatically cancelled.
CONTACT INFORMATION
The Purchaser must provide an active email address & A day time telephone number at which contact can be made if further assistance is needed to expedite the processing of the order.
STANDARD WARRANTY
Warranty is available only to the original purchaser.
ZT Group desktop computers are backed by a three-years carry in parts and lifetime labor warranty unless otherwise specified and agreed to by the purchaser.
Notebook computers are sold with a one year carry in parts and labor warranty.
The warranty period begins from the date the item is shipped from our warehouse.
30 DAYS MONEY BACK GUARANTEE (for Online Oders Only )
The system may be returned within 30 days for a refund less 15% restocking fee (excluding any shipping charges).
The 30 day period begins to run from the day the merchandize is shipped and include Saturdays, Sundays and holidays.
Any system returned under the money back provision must be returned 100% complete in the original shipping package without physical damage with all accessories, manuals, documents, driver disk, recovery disk, any other disk or diskette or documentation sold with the system and in a resaleable condition.
Systems returned physically damaged will be refused by ZT Group or returned to the shipper freight collect.
Systems returned incomplete under this provision will be returned to the customer freight collect or at ZT Group's discretion a fee will be deducted from the amount to be refunded for the missing item(s).
No refund on software if not returned in the original condition and package in which it was shipped without scratches or any mutilation whatever.
WARRANTY VOID IF
The bar code / tamper sticker is removed partially or completely, removed and replaced or repositioned, torn or mutilated or tampered with in any way.
The system returned is abused, mishandled, modified, or altered in anyway.
The original system specification and configuration is altered in any way without written approval from ZT Group.
System returned is physically damaged.
The system returned is insufficiently or improperly packaged
TECHNICAL SUPPORT
We offer life time technical support over the phone from 10:00am to 5:00pm EST Monday to Friday except on holidays. Our skilled and knowledgeable technicians may be reached at (201) 559 1000 or by emailing tech@ztgroup.com
RETURN MERCHANDIZE AUTHORIZATION (RMA)
RMA number will not be issued without ZT Group Technical Department recommendation
RMA number is issued after our technician(s) have determined that it is necessary to return the system for repairs.
Please call 1-201-559-1000 to speak with one of our technicians. You must provide your invoice number, serial number of the system and the date of purchase before technical support commences.
After diagnosis the RMA Department will, if necessary, issue a RMA number with the necessary instructions via email.
System cannot be returned without RMA number.
RMA number is valid for 14 days including the day of issue
Customer is responsible for the return shipping charges.
If the defect is as a consequence of hardware failure ZT Group will absorb the shipping charge to return the merchandize to the customer.
All repaired merchandise is returned by Fedex Saver.
RMA turn around time is less than seven business days
SOFTWARE CONFLICT
To resolve issues arising from software conflicts a technical fee of $65.00 per hour will be charged to the relevant account before the system is returned to the customer.
If the problem is software related the customer must pay two way shipping to and from ZT Group in addition to the hourly fee.
DATA LOSS
The customer is responsible for backing up all data before the system is sent in for repairs.
ZT Group will not be responsible or liable for data loss due to repair or as a consequence of any action on our part.
CONSEQUENTIAL DAMAGE
We are not responsible or liable for any damage to any software,equipment,accessories, components, or any other device(s) attached to or used in conjunction with any system sold or replaced by us.
ZT Group, its affiliates or susidiaries or their respective directors, employees, representatives or agents shall not be liable for any damages be it special, incidental, consequential, punitive, indirect or otherwise, including but not limited to loss of data, use, profits however caused whether through breach of contract, negligence, or otherwise, and whether ZT Group was advised of the likelyhood of such damages or not.