Comprehensive services tailored to the specific requirements of hyperscale providers operating global data centers
ZT Services offerings range from deployment support and datacenter assessment to managed services and dedicated onsite technicians. Collaborating with you to obtain a detailed understanding of your internal capabilities and requirements, we design service and support programs optimized for your unique environment. Our global capabilities enable end-to-end support for customers with scale-out server fleets deployed in data centers around the world.
IT Managed Services
Built on ITIL best practices, our full range of managed services are designed with hyperscale in mind.
• Dedicated onsite support, field dispatch, and remote break-fix support services
• 24 x 7 x 365 Service Desk / Center of Excellence
• Rapid response teams globally
• Remote L3 / L4 and engineering escalation for troubleshooting
• Dedicated project management teams and custom dashboards
• Incident management, tracking, root cause analysis, and reporting
• Global RMA fulfillment and supply chain management
Infrastructure Management Services
Our robust portfolio of infrastructure management services can be tailored precisely to your requirements.
• Full rack integration and equipment validation prior to ship and deployment
• Server and rack level testing
• Asset management of hardware components
• Data center buildout and deployment services:
o Structured cabling
o Equipment rack and stack
o Server integration
• Part sourcing and procurement services to support customer requirements and demand
• Data center site assessment